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We have a flexible return policy to ensure that our clients get the best experience.

Return 

    • Who can return: Applies to defective products only. Consumers (private individuals) have different rights under Clause 16 (see below). 
    • Time: Within 7 days of delivery. 
    • Reason for return: Defective product only. 
    • Initiation: Contact Customer Support for a Returns Material Authorization (RMA) number before returning anything. (0845 1301585 or +44 0845 1301585 from outside the UK) 
    • Condition of returned product: Original packaging, with RMA number on the address label, not defaced. 
    • Customer responsibility: Ensure adequate packaging to prevent damage during return shipping. Proof of postage is not proof of delivery; consider recorded delivery or insured options. 

Megnet Ltd’s action: Test the returned product. 

    • If functional: They will return it to you, and you will be responsible for the return shipping cost. 
    • If defective: They will process your refund or replacement according to your request. 

Refund 

Who can receive: Applies to defective products only returned within 7 days (or manufacturer’s shorter window if applicable). 

Amount: Full refund. 

Processing: Initiated after Megnet Ltd confirms the product is defective upon testing. 

Repair 

Availability: Megnet Ltd offers a “no charge” collection, repair, and delivery service for hardware proven faulty within 7 days of delivery (UK mainland only). 

Exchange 

Availability: Not explicitly mentioned, but you can request a replacement during the return process for a defective product. Megnet Ltd will decide between a refund or replacement based on their stock and discretion. 

Important Notes: 

    • Consumers (private individuals) have different rights under The Consumer Protection (Distance Selling) Regulations 2000. 
    • Megnet Ltd does not accept returns of unwanted products. 
    • Warranty claims might require following the manufacturer’s procedures. 
    • Products have a 12-month manufacturer’s warranty unless otherwise stated (void if tampered with or misused). 
    • Software returns and licenses have specific limitations. 
    • Some manufacturers have shorter return windows for refunds on defective products. 
    • You are expected to check your order upon receipt. Beyond the time (7 days or 2 days for clearance items), you are considered to have accepted the product. 

FAQs

You need to contact Customer Support for a Returns Material Authorization (RMA) number before returning anything. 

Megnet Ltd offers a “no charge” collection, repair, and delivery service for hardware proven faulty within 7 days of delivery (UK mainland only). 

You can request a replacement during the return process for a defective product. Megnet Ltd will decide between a refund or replacement based on their stock and discretion. 

The returned product must be in its original packaging with the RMA number clearly visible on the address label. It cannot be defaced in any way. 

Yes, you can get a full refund for defective products you return within 7 days of receiving them (or within the manufacturer’s shorter window if applicable). 

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