FAQ

No worries if you’ve forgotten your password, it can be recovered easily. We will send an email with a temporary password link to the email address linked to your username. This link will only be valid for 24 hours, so be sure to use it within that period. If you do not sign in within 24 hours, the link will expire, and you will need to request a new temporary password again.

If you’ve forgotten your password, you can click here to reset it: [reset password link].

If you’re sure you have the correct password and email address, there might be a different issue. Try checking your internet connection, making sure cookies and JavaScript are enabled in your browser settings, and then refreshing the page. Once done, have another go at signing in.

If you’re still unable to sign up after these steps, please get in touch with ours Customer Service Team.

Megnet has various warehouses globally in locations such as Europe, UK, USA, India, UAE and more to assist the needs of our customers. With our warehouses spread across the globe we provide real-time stock display and ensure to ship/dispatch the products in 24 hours.

If you find that your parcel is missing, please inform your account manager at the first moment. FS will guide you about the remedy procedures accordingly.

If the item is in stock at our UK warehouse, we can dispatch it within 24 hours on weekdays.

If the product is out of stock in the UK warehouse, you can check the estimated delivery date on the product details page.

Please be aware that some bespoke orders may take several weeks to complete.

Once you’ve finalised your order and the checkout confirmation page shows complete, you’ll receive an order confirmation email containing all the details.

Double-check your account centre’s order history. If your order is not there, contact your account manager for help.

Absolutely. Megnet has warehouses worldwide, and your order will automatically ship from the most suitable one. You can save multiple addresses in your account’s address book.

Yes, bulk purchases qualify for discounts! You can request one in two ways:

Urgent Quote Request Form: This is ideal if you need a quick turnaround on pricing for a bulk order (50 units or more per part number). Visit the product page(s) for the items you’re interested in and look for the “Request a Quote” option (often near the “Add to Cart” button). On the quote request form, specify the desired quantity (at least 50 units per part number) and any other relevant details for your project. Mark the request as “Urgent” if needed. Our sales team will prioritize your request and aim to provide a quote within.

Email for Volume Discounts: For a more general inquiry about bulk order discounts, you can directly contact our sales department by email at customersupport@megnet.co.uk. Be sure to mention the specific products you’re interested in and the estimated quantities you require. Our sales team will analyse your request and provide a competitive quote based on your volume.

Check your Quote History to see if there’s a quoted price. If so, you can proceed with checkout and payment. Otherwise, contact your account manager or customer service to place an order, and they’ll send you a payment link.

Submit a Sample Request form on the Megnet website. An account manager will then follow up with you.

Whether you can change these details depends on your order status:

Order Confirmed: Cancel the order in your account and place a new one with the correct details.

Order Packed: Unfortunately, changes are not possible at this stage. Contact Megnet customer service or your account manager for help.

In Transit: The delivery method cannot be changed. However, you may be able to contact the courier to revise the delivery address (note that additional fees may apply).

The possibility of cancellation depends on your order status:

Pending: You can cancel directly from your account’s Order Details section using the “Cancel Order” button.

Order Processing: Most orders get sent to the warehouse automatically for processing, so cancellation might not always be possible. Contact your account manager to see if they can help. Orders with customs items or special conditions cannot be cancelled once processing begins.

In Transit: In most cases, cancellation is not possible after shipment. If necessary, contact Megnet customer service or your account manager. Cancellation may incur additional courier fees depending on the situation. You’ll be refunded for any reasonable costs borne by [website address], but if the cancellation is due to your request, you may be responsible for any additional charges from the courier. Your account manager can provide more details about these fees.

If you haven’t paid yet, simply cancel the order, and place a new one with the correct items. If you have already paid, contact your account manager to see if they can amend your order. You can then place a new order if necessary. Remember, changes can only be made before your order goes into processing.

Megnet technical support team is made up of networking specialists dedicated to providing excellent service. This includes:

Product recommendations: Get advice on the best Megnet products for your requirements.

Testing services: Megnet can test your transceivers for compatibility, performance, and reliability.

Remote demo support: Need help seeing a product in action? Megnet can provide remote demonstrations.

Technical document guidance: The support team can help you understand and navigate through the technicalities of products.

Yes, the Chimera transceivers are 100% compatible with the top manufacturers such as Cisco, Dell, HP, Aruba, Mellanox, Juniper, Fortinet, Extreme, Alcatel and more.

Megnet may be able to help test your products, depending on your specific needs. They typically offer testing for:

Transceiver compatibility

Transceiver performance

Transceiver reliability

Connectivity

Important notes about Megnet product testing:

You’ll receive clear instructions and safety precautions before sending your products to Megnet for testing. Please follow these guidelines carefully.

Yes, you can choose the Megnet operating system and version you need for testing.

For other operating systems or customisations, Megnet will need to assess your requirements to see if testing is possible. Make sure to provide full details when submitting your test request.

Absolutely! Megnet is happy to help you achieve your network goals. You can request technical support online or describe your specific problem in your account centre for expert assistance.

Megnet offers a myriad of network solutions to assist the need of the customers. You can visit our solutions page to know about the options we offer.

You can submit a solution design application to discuss your specific requirements.

You can return any eligible items sold on Megnet.co.uk. The return window starts on the day you receive your product.

• Head to the “Replace & Return” tab on your order. You’ll see different return options depending on the seller, item, or reason for return.
• Choose the item you want to return and pick a reason from the “Reason for Return” menu.
• Decide how you want to handle the return. If possible, choose a refund or replacement.
• Select your preferred return method.
• Print your return label and return authorisation RMA form.

Top tip: Each return label is linked to a specific return. To ensure you get the correct refund, don’t put items from multiple orders or deliveries in the same box.

You can find more information in the Megnet Returns Policy [Megnet Returns Policy].

Yes, you’ll usually be responsible for return postage and any customs fees unless the product is faulty or there has been a clear error by Megnet.

You can return eligible items within 7 days if you’ve simply changed your mind or do not need them anymore.

To check your item’s return eligibility and warranty period, please see the Megnet Product Warranty.

We’ll process your refund as soon as we receive the returned items. You should typically get your refund within 7-10 working days. See the Megnet Returns Policy [Megnet Returns Policy] for more details.

Yes, Megnet may be able to arrange a return pick-up for you. Please email your account manager for the pick-up time and RMA number. Alternatively, you can contact your local courier service to schedule a pick-up.

We’ll process your refund as soon as we have verified the received returned items. You should typically get your refund within 7-10 working days. See the Megnet Returns Policy for more details.

Yes, Megnet does offer next day delivery on all the items available in stock in UK and Europe for orders above £1000. Additionally, Megnet even offers next day delivery for in-stock items for orders above £1500.

Megnet’s lifetime warranty applies exclusively to their Chimera products. For refurbished and new original products (outside the Chimera line), the warranty will vary depending on the specific product type and the original manufacturer’s brand. It is recommended to check the product page or contact Megnet for details on the warranty coverage of non-Chimera items.