Refund and Returns Policy

We have a flexible return policy to ensure that our clients get the best experience.

Return 

• • Who can return: Applies to defective products only. Consumers (private individuals) have different rights under Clause 16 (see below). 
  • Time: Within 7 days of delivery. 
  • Reason for return: Defective product only. 
  • Initiation: Contact Customer Support for a Returns Material Authorization (RMA) number before returning anything. (0845 1301585 or +44 0845 1301585 from outside the UK) 
  • Condition of returned product: Original packaging, with RMA number on the address label, not defaced. 
  • Customer responsibility: Ensure adequate packaging to prevent damage during return shipping. Proof of postage is not proof of delivery; consider recorded delivery or insured options. 

Megnet Ltd’s action: Test the returned product. 

• • If functional: They will return it to you, and you will be responsible for the return shipping cost. 
  • If defective: They will process your refund or replacement according to your request. 

Refund 

Who can receive: Applies to defective products only returned within 7 days (or manufacturer’s shorter window if applicable). 

Amount: Full refund. 

Processing: Initiated after Megnet Ltd confirms the product is defective upon testing. 

Repair 

Availability: Megnet Ltd offers a “no charge” collection, repair, and delivery service for hardware proven faulty within 7 days of delivery (UK mainland only). 

Exchange 

Availability: Not explicitly mentioned, but you can request a replacement during the return process for a defective product. Megnet Ltd will decide between a refund or replacement based on their stock and discretion. 

Important Notes: 

• • Consumers (private individuals) have different rights under The Consumer Protection (Distance Selling) Regulations 2000. 
  • Megnet Ltd does not accept returns of unwanted products. 
  • Warranty claims might require following the manufacturer’s procedures. 
  • Products have a 12-month manufacturer’s warranty unless otherwise stated (void if tampered with or misused). 
  • Software returns and licenses have specific limitations. 
  • Some manufacturers have shorter return windows for refunds on defective products. 
  • You are expected to check your order upon receipt. Beyond the time (7 days or 2 days for clearance items), you are considered to have accepted the product.